SERVICE AGREEMENT FOR RECEIVING AND STORING GOODS
ARTICLE 1: SUBJECT OF THE AGREEMENT
The Service Provider undertakes the receipt of goods through courier companies designated by the Client and their storage at the Provider’s facilities until they are collected by the Client. The storage period from the date of receipt by the Service Provider until delivery to the Client depends on the storage duration program selected by the Client. In any case, the maximum storage period is defined as 12 months from the date the goods are received by the Service Provider.
ARTICLE 2: PROCEDURE FOR RECEIVING GOODS BY THE SERVICE PROVIDER
2.1. The Client must inform in writing (via email, SMS, or the Service Provider’s special platform) about the goods to be received, providing accurately all necessary information (indicatively and not exhaustively: store of origin, type of goods, estimated value, dimensions, weight, special storage conditions, courier company and shipment number, etc.).
2.2. The Service Provider will receive the goods through courier companies. The Client must have declared the Service Provider as an authorized recipient and provided all necessary information for receipt (shipment code, sender details, etc.). The Service Provider will confirm receipt of the goods and inform the Client by sending a relevant proof of receipt.
2.3. Upon receipt, the Service Provider will only check the external condition of the packaging and is not responsible for its contents, provided there are no visible signs of damage or tampering. The Service Provider reserves the right to refuse receipt of goods that show signs of damage or tampering. Goods for storage must be adequately and appropriately packaged and in such condition as not to cause damage to persons or other goods either through moisture spread, insect infestation (inundation), leakage, or escape of fumes.
2.4. The Service Provider is not responsible for products that are defective upon receipt (Dead On Arrival – DOA) or for incorrect shipments from the store of purchase (wrong product, wrong size, wrong color, etc.).
2.5. The Client expressly and unreservedly declares and guarantees that the goods to be received and stored do not include prohibited items such as, indicatively and not exhaustively: explosives, flammable materials, weapons, ammunition, narcotic substances, counterfeit/imitation products, living or dead animals, objects that violate intellectual property rights, or any other objects whose possession, movement, or trade is prohibited by Greek legislation or international conventions. The Client assumes full and exclusive responsibility for the content of the goods and accepts that they will fully compensate the Service Provider for any damage, fine, penalty, or other sanction imposed due to illegal content of the goods.
2.6. The Service Provider reserves the right to refuse receipt of goods if there are reasonable suspicions that they contain prohibited items or if their packaging is inappropriate or inadequate. Additionally, the Service Provider reserves the right, in case of suspicion that the goods contain prohibited items, to open and check the contents of the package in the presence of witnesses and/or to inform the competent authorities. In case of suspicion about the contents, to request the Client to open the package in the presence of the Provider or an authorized representative.
2.7. All customs clearance fees, taxes, duties, and any other expenses related to the goods are exclusively borne by the Client. The Client is solely responsible for the payment of these amounts and must immediately compensate the Service Provider in case the latter is called to pay any amount on behalf of the Client. The Service Provider reserves the right not to receive goods whose storage has not been paid for in advance. The Service Provider reserves the right to refuse delivery of the goods until full payment of all related expenses by the Client. In case of reasonable suspicions of illegal content, to open and check the contents of the goods in the presence of witnesses and/or to inform the competent authorities. If it is found that the goods contain illegal or prohibited items, the Service Provider has the right to deliver them to the competent authorities and to immediately terminate this agreement, retaining all its legal rights for compensation.
ARTICLE 3: STORAGE OF GOODS
3.1. The Service Provider undertakes the storage of goods in appropriate spaces, taking all necessary measures for their safety.
3.2. The goods will be stored at the Service Provider’s facilities for a period equal to the storage duration program selected by the Client. In any case, the maximum storage period is defined as 12 months from the date of receipt by the Service Provider.
3.3. The Service Provider is not liable for any deterioration or damage to the goods due to their nature or force majeure (fire, flood, earthquake, theft by breaking and entering, etc.).
3.4. The Client is obliged to inform the Service Provider in writing of any “special” precaution that would be necessary for the safe storage of the goods.
3.5. The Client bears responsibility for the consequences of incorrect or insufficient instructions.
ARTICLE 4: DELIVERY OF GOODS TO THE CLIENT
4.1. The delivery of goods will be made only to the Client or to a person authorized by them, upon presentation of an identity card or other official identification document and the unique collection code that will have been sent to the final buyer. In case the goods are to be collected by a third person, the Client must inform the Service Provider in writing 5 days in advance, providing the full details of the recipient of the goods, otherwise the goods cannot be delivered to an unauthorized person.
4.2. Upon delivery, the Client will sign a relevant proof of receipt.
ARTICLE 5: REMUNERATION AND PAYMENT METHOD
5.1. The remuneration of the Service Provider is defined according to the current price list of services, which forms an integral part of this agreement.
5.2. Payment will be made before sending the product to the Service Provider, through the Provider’s website, with the issuance of the corresponding document by the company, along with the issuance of the relevant tax document.
5.3. In case of delayed payment, the Service Provider reserves the right to suspend the provision of its services until full payment of the amounts due. The Service Provider also reserves the right to retain the items until full payment of debts for any overdue claim. In case of delayed payment, the Company reserves the right to impose default interest.
ARTICLE 7: LIABILITY OF THE SERVICE PROVIDER
7.1. The Service Provider is liable only for damages caused by its fraud or gross negligence and up to the amount of the declared value of the goods, with a maximum limit of 200 euros per item.
7.2. The Service Provider is not liable for: a) Damages due to force majeure b) Damages due to defective packaging of the goods c) Damages due to the nature of the goods d) Indirect or consequential damages (lost profit, loss of income, etc.) e) Delays due to third parties or force majeure
7.3. In case of loss or destruction of the goods due to the fault of the Service Provider, compensation is limited to the value of the goods, as declared by the Client upon receipt, with the maximum limit mentioned in article 7.1.
7.4. The Service Provider is not liable for loss of money, valuables, or dangerous objects that were not declared upon delivery
ARTICLE 8: OBLIGATIONS OF THE CLIENT
8.1. The Client is obliged to provide accurate and truthful information about the goods (type, value, special storage conditions, etc.).
8.2. The Client guarantees that the goods are legal, do not contain dangerous, prohibited, or illegal items, and do not violate third-party rights.
ARTICLE 9: UNCOLLECTED GOODS
9.1. If the goods are not collected by the Client within the agreed time program that they have selected, the Service Provider will inform the Client accordingly. If the Client does not respond within the deadline of seven (7) days, the Service Provider is entitled, at its absolute discretion, either to continue storage at the Client’s expense, or to return the goods to the sender at the Client’s expense, or to dispose of them at its discretion after a total of six (13) months from the initial receipt, without any further liability towards the Client or third parties.
9.2. The Client is obliged to give instructions for the return or further storage of the goods within seven (7) days from the relevant notification.
9.3. In case the Client chooses further storage, they will be charged an additional cost according to the current price list.
ARTICLE 10: PERSONAL DATA
The Service Provider collects and processes the Client’s personal data exclusively for the purposes of executing this agreement and in accordance with the applicable legislation on personal data protection.
ARTICLE 11: CONFIDENTIALITY
11.1. The contracting parties undertake the obligation to keep confidential all information that comes to their knowledge during the execution of this agreement.
11.2. The obligation of confidentiality does not apply to information that is already publicly known or whose disclosure is required by law or by court decision.
ARTICLE 12: FORCE MAJEURE
12.1. Neither contracting party is liable for inability to fulfill its contractual obligations if this inability is due to force majeure.
12.2. The party invoking force majeure is obliged to immediately inform the other party and to take every appropriate measure to limit the consequences.
ARTICLE 13: APPLICABLE LAW – DISPUTE RESOLUTION
13.1. This agreement is governed by Greek Law.
13.2. For any dispute that may arise from the execution of this agreement, the Courts of Chios are designated as competent.
ARTICLE 14: FINAL PROVISIONS
14.1. This agreement constitutes the complete agreement between the contracting parties and supersedes any previous oral or written agreement.
14.2. Modification of the terms of this agreement can be made in writing, unilaterally by the Service Provider, which is notified to the Client.
14.3. The invalidity or nullity of one term of this agreement does not result in the invalidity of the entire agreement.
14.4. The Service Provider reserves the right to unilaterally modify the price list of its services, informing the Client at least thirty (30) days before the application of the new prices.